Support

User support is provided to licensed AASHTOWare Bridge Management users via telephone, email and our online support center.

AASHTOWare Bridge Management Support Center

Members of BrM’s user community can submit bugs, maintenance items, and enhancement requests to Mayvue’s dedicated support team. These requests can be submitted online through support.mayvue.com, via email to brm@mayvue.com, or via telephone at (888) 447-8776. Once submitted, users can view past requests and associated comments, add new requests, and escalate tickets if needed.

Annual User Group Meeting

The BrM User Group (BrMUG) meeting is an annual event where customers and partners come together to hear from AASHTOWare Bridge Management software experts and provides an opportunity to hear about the strategic direction of the software, vote on priority enhancements, understand how other states are implementing and using the AASHTOWare Bridge Management software to support their needs. Training sessions and presentations on new and upcoming software features are provided allowing for robust discussion and feedback directly from users of the most robust asset management platform in the United States.

Service Units

Agencies wishing to supplement the support hours available under its selected license may purchase Service Units to meet their forecasted support needs. This additional service is not a prerequisite for licensing the AASHTOWare Bridge Management software, nor does it affect in any way the normal support, maintenance, and enhancement services provided under the AASHTO license agreement and normal fee structure for the AASHTOWare Bridge Management software.

Hosting and Add-On (HAO) Service Units

Licensees are also able to purchase optional AASHTO Hosting and Add-On (HAO) Service Units to enhance the overall capabilities of their product’s instance. As a web-based system, BrM can be hosted through a web server owned and maintained by the agency or in a secure cloud environment through an agreement with Mayvue. HAOs can be used for this purpose.